Contact Us

Deciding between two models, or waiting on a package? Send us a message and someone on our team will answer.

How to reach us

Saturday, Sunday and holidays: closed.

Twelve hours a day on weekdays — most questions get answered the same day they're asked.

Before you order

Which movement suits you?
Tell us how often you'd wear it. Quartz needs nothing from you between batteries; an automatic stops after two days in a drawer. Ask us for the calibre and its stated accuracy range — we'll give you the number so you know what "running correctly" looks like.

Will it fit?
Measure your wrist — a tape measure or a strip of paper marked and laid flat — and send us the number. We'll give you the case diameter, thickness and lug-to-lug measurement, which predicts fit better than diameter alone.

Crystal, case and strap
Sapphire, mineral or acrylic, and what each means for scratches and impact. Lug width, so you know whether standard replacement straps will fit.

What does the water resistance actually allow?
Ratings are pressure tests, not depths. Tell us what you'll do while wearing it and we'll tell you plainly whether the watch is rated for it.

Gold, plated, or gold-tone?
We'll tell you which. Karat fineness for solid gold, plating type and thickness where the manufacturer publishes it.

You'll hear back from someone who has handled the watch, not a line lifted from a supplier sheet. We'd rather give good advice than process a return.

After you've ordered

Where's my package?
Your tracking number arrives by email once your order ships. Allow 24 to 48 hours for the first scan — a quiet tracking page on day one is normal.

Every watch ships tracked, insured and signature required, so someone needs to be there. Won't be home? Once the package is moving, most carriers let you redirect to a hold location or reschedule through the tracking link. Better that than a watch on a porch.

Our delivery window runs 4 to 8 business days. If tracking stalls, or says delivered when nothing arrived, send us your order number — we'll open the investigation with the carrier ourselves.

Returns and refunds
Get in touch before shipping anything back and we'll send the correct return address and a reference. You have 30 days from delivery, no reason needed, and that includes sale items.

Sizing the bracelet won't affect your return — just send the removed links back with the watch, and use a tracked, insured service.

Defective, damaged or wrong watch
Photographs and your order number is all we need. You choose a full refund or a replacement, and we cover the return shipping including insurance.

Something that isn't a defect
Battery life, timekeeping within the manufacturer's stated tolerance, and normal strap or plating wear. Ask anyway — we'd rather explain than have you wonder.

Canceling an order
We can cancel free of charge before shipment. Email us as soon as you can.

Anything else
Press, partnerships, or feedback on the site — same address, and we'll route it.

Two things that speed up a reply

Lead with your order number. It's at the top of your order confirmation email. Without it we're searching by name and email address, which typically adds a day.

Photograph the dial and the caseback for anything technical. The caseback carries the model and serial number, and that tells us more about your watch in one image than a paragraph can.

Privacy requests

California residents can exercise privacy rights — access, deletion, correction, or opting out of the sale or sharing of personal information — by emailing support@edwards-watches.com with "Privacy Request" in the subject line.

The "Do Not Sell or Share My Personal Information" link in our footer handles opt-outs directly. We respond to privacy requests within 45 days.

Our policies

• Shipping Policy — processing times, tracking, and what happens if a package goes astray
• Return & Refund Policy — your 30 days and how refunds are handled
• Privacy Policy — what we collect, why, and your California privacy rights
• Terms of Service — the terms your purchase is made under, including water resistance and metal descriptions

Business information

The Edward's Watches team